Your satisfaction, our priority
At MAFTAWA DIGITAL GLOBAL, we are committed to providing you with quality products and an excellent shopping experience. We understand that sometimes a return might be necessary, and we're here to make the process as straightforward as possible. Please review our return policy below.
Our general return & exchange policy
At MAFTAWA DIGITAL GLOBAL, customer satisfaction is important to us. We accept returns within 60 days of delivery for both defective and non-defective items. To be eligible for a return, the item must be unused and in the same condition that you received it. It must also be in the original packaging.
Customers should contact us before returning any item to receive return instructions. Refunds will be issued after the returned product has been inspected. Return shipping costs may apply depending on the reason for the return. The buyer is responsible for return shipping cost, as detailed on our return policy page at www.maftawadigitalglobal.com/return-policy.
Original packaging & item condition
For a return to be accepted, items must be in their original packaging, unused, and in the same condition that you received them. This ensures that the product can be restocked and resold to another customer. Please ensure all original tags, manuals, and accessories are included with your return.
Refunds process
Upon inspection of your returned item, we will process your refund. Yes, customers receive a full refund for eligible returns. Refunds will be issued to the original method of payment. Please allow [[number]] business days for the refund to reflect in your account after processing. We aim to make this process as quick and efficient as possible for your convenience.
Non-returnable items
Certain items may not be eligible for return, including final sale items, used products, or items that are not in their original condition or packaging. Products that are damaged due to misuse or improper handling may also not qualify for a return or refund. We encourage you to carefully review product descriptions before purchasing, especially for items marked as final sale.
If you have any questions regarding your return, please contact us at [[email]] or [[phonenumber]].